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Below, you can find some links to people who've recently been praising my work in community management both online and in books. I'm so happy that talking to customers and engaging them in a positive manner is something that's catching on.

Ogilvy PR: Twustomer Service

Slate: #customerservice

Marketing Tom Media: Social Media Champions – Ginevra Kirkland

Bob Walsh: Web Startup Success Guide

David Meerman Scott: World Wide Rave